Refund policy

Returns

Our policy lasts 14 days after you receive your purchase. If 14 days have gone by since you received you purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or packed safely to avoid any damage. You have to notify us within 14 days after you received your purchase that you want to return the purchase. You then have 14 days to return the purchase. We then have a further 14 days to process the refund (if applicable) 

Faulty Items

If something is faulty or damaged we can usually repair or replace the item for free. You may send back a damaged or faulty item for a refund, replacement or repair. You must notify us of this within 30 days.  

Custom Orders / Bespoke Items / Made To Order Items

Unfortunately custom orders, bespoke items or made to order items can't be returned. In some cases we can offer a gift card / exchange or if an item is damaged we can repair or replace it as new. 

Custom Orders / Bespoke orders / Made To Order Items. This may be a specific size, colour or design that you requested. 

Exchanges (if applicable)

If you need to exchange an item, send us an email at info@miss-artisan.co.uk and we will get back to as soon as possible.

Shipping

To return your product, you should mail your product to: Miss Artisan, Richlands, Maesteg Road, Bridgend, CF32 9BT, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over £30, you should consider using a trackable shipping service and purchasing shipping insurance to cover the cost of item. We don’t guarantee that we will receive your returned item.